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Terms and Conditions 2018-05-29T10:35:18+00:00

Terms and Conditions

About these Terms and Conditions

In these Terms and Conditions “we” and “us” refers to Luxe Invitations Australia, and “you” means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email.

“Primary products” includes invitations and thank you signs. Cards and prints are referred to as “Secondary products”.

Payment methods and processing

Luxe Invitations Australia currently accepts Paypal, EFT and Afterpay. If you choose to pay by EFT your order will not be processed until payment is confirmed in our account. Upon receiving your payment, you will receive, via email, an invoice/receipt. This is your proof of purchase.

Afterpay

Afterpay have their own terms and conditions associated with purchases through them. These can be found on the Afterpay Website here. Afterpay is available to Australian residents only. Luxe Invitations Australia takes no responsibilities for issues arising with payments when using Afterpay.

Prices

Luxe Invitations Australia seeks to list products with the most competitive prices (all prices are in Australian dollars). We reserve the right to change prices for products displayed at Luxe Invitations Australia at any time.

Postage and Delivery

Luxe Invitations Australia posts Products via Australia Post Parcel Post which includes tracking and signature upon delivery (with the exception of some small purchases, such as wedding cards). This will require a person available to sign for the goods during normal business hours. Depending on the product, postage will generally be a flat fee of $20.00, $13.95, $7.95 or $2.00. This will be calculated at checkout.

Delivery times vary according to your physical location in Australia. Usually our goods ship from Melbourne, please take into consideration the likely delivery lead time for shipping. This is approximately 1-4 days Sydney, Melbourne, Adelaide, Brisbane and 2-5 days for regional areas. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. Australia Post may change these likely timeframes at any time. If your Product has not arrived after the estimated delivery time, please contact Australia Post in the first instance, using the tracking number provided to you in your shipping notification.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation/Customer Information Form. If no-one is available to take delivery of your Products, Australia Post will leave a card so you can pick-up your Product from a post office.

International Shipping

Currently, we do not supply to countries other than Australia. If you are outside Australia, please contact us and we can help discuss your options.

Guest Details

Completed final guest lists should be emailed on a total of one spreadsheet, with missing information the sole responsibility of the client. ie. missing postcodes or suburbs etc.

Additions or changes to original guest lists are to be supplied in one return email. Where revisions have been provided over multiple emails, Luxe Invitations Australia will not be held responsible for errors or missed revisions.

Refunds

No refunds, credit or replacements are offered if you have changed your mind about the product or have made an incorrect choice when placing an Order.

Customer approved errors

we do not process refunds or conduct reprints due to errors on approved proofs (e.g. typos), regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client. Once approved, your stationery will print exactly as shown in the final proofs.

If your printed stationery does not match your approved proof, please contact us immediately (maximum within 5 business days of your tracking showing your product as delivered) and we will reprint the affected pieces free of charge as soon as possible.

Printed colour vs. screen colour

We are unable to accept returns or process refunds because your printed stationery does not match the colors you see on your screen or in photos. This is because all monitors and screens display color differently and may not accurately represent how your order will print. If for some reason you do not like the colors you choose, please contact us. We’ll be happy to work with you to come up with a solution.

Cancellations

For custom design orders, you have up to 36 hours to cancel your order free of charge.

After 36 hours from placing your order, there is a cancellation fee of $50, or 50%, whichever is greater. For orders that require proofs, there is a cancellation fee of 75% if you cancel your order after your proofs have been emailed. This is because of the time we spend designing your custom proofs and due to us having already purchased stock for your custom order. Once completed, that part of the order cost cannot be refunded.

Once your order/digital proofs have been approved by you, there is a 100% cancellation fee; that is, you cannot cancel your order.

For non-custom design orders, a 50% cancellation fee is required.

Returns

You have up to 5 business days to notify Luxe Invitations Australia of an issue regarding your items following delivery. Please open and inspect your invitations in detail and notify us immediately if there are any issues. Claims outside of the 5 day period will not be considered.

Custom printed stationery is not returnable. This is because custom printed items are created on a per order basis and cannot be resold.

Custom printed stationery includes wedding invitations, enclosures, envelopes, liners, invitations wrappers, programs, menus, thank you cards, place cards and save the dates and other custom designed products.

Copyright

Luxe Invitations Australia has a collection of unique and original wedding invitation designs and accessories. These works may not be copied, duplicated, or recreated in part or in full. The rights to the design is attributable to Luxe Invitations Australia.