Frequently Asked Questions
When should I order my wedding stationery?
We recommend ordering your stationery around 3-6 months prior to the big day. Exactly when will depend on several things, including if it is a destination wedding, the requirements of your RSVP date (dependent on your venue and caterers), and the number of guests you have.
Generally speaking, we suggest you post your invitations 2-3 months before the wedding, with RSVP dates approximately one month before to allow time for you to chase anyone you haven’t heard back from.
If you know the date of your wedding well in advance, or you are having a destination wedding, we suggest giving your guests some notice by sending Save-the-Date cards.
To read more, check out this blog post.
Where are you located?
Our business is home based in the outer eastern suburbs of Melbourne. We do however ship nation-wide and will gladly send through multiple photos to assist you with your choices.
Alternatively, if you’re local we can meet at the local coffee shop to discuss your design and you can feel and touch our sample papers.
Can you make me a custom design?
We absolutely can! We would happily chat to you and help bring your ideas to life – our limit is your imagination.
Please note that custom designs may take up to 2 weeks to design and also may incur a small design fee. Please contact us for more information.
What can I customise in your designs?
All of our invitations include as standard customisation of colours, wording and in some cases fonts. Depending on the changes you request, there may be a small increase in cost due to the price of some papers and embellishments, however we can discuss this at the time of ordering.
The customisation of cards, posters and prints may not be possible, depending on the design. Please contact us and we can let you know what is possible.
How many invitations should I order?
We suggest you count mailing addresses and then add an extra 5 invitations to account for any last minute additions or guests who lose their invitation.
What is included in the price?
Price inclusions are stated on the product information page for the individual items. Generally they include:
- Invitation envelopes with guest address printing (the quantity is matched to the number of invitations you order)
- RSVP envelopes (the quantity is matched to the number of cards you order)
- Digital proofs (with up to two edits)
Optional extras you may select include:
- Guest name personalisation on invitations
- Two sets of wording (ie foreign languages)
- Extra envelopes
- Envelope liners
- RSVP guest name personalisation
Should you have any questions on this, feel free to contact us and we’ll gladly assist.
I’m short on time, can you post my invitations
Of course!! If you would like us to take the stress away for you and post your invitations direct to your guests (with any additional invitations posted to you) then simply contact us prior to placing your order.
How long does it take?
Once proofs are approved, our invitation orders have a minimum 2 week turn around time, and generally, the average is 3-4 weeks, depending how busy we are. If you’re not sure, just ask and we can let you know what our current queues are like.
We aim to complete each job as quickly as possible, but pride ourselves on quality. Our products are handmade and not mass produced, and therefore time is required to ensure our quality standard is maintained. We will keep you updated throughout the process and are always available via email or phone to discuss your requirements.
Priority orders are often available, however do attract an additional fee.
What if I need to order more invitations?
If you miscalculated invitations and require additional, unfortunately your order will be treated as a new order and you will loose any bulk discounts applied initially, and our minimum order quantities will apply. We therefore suggest, that you count carefully and finalise your guest list promply to avoid any errors.
We have a guest list template available that can help you organise your list. Simply contact us if you would like us to send you a copy.
How are my invitations delivered?
Your invitations will be packaged pre-assembled but where you select guest name personalisation, will not be in their envelopes. Your package will include your envelopes and invitations with your approved artwork design, ribbons and embellishments secured (if relevant) ready for you to put together into the envelopes and post to your guests.
This is done so that you can ensure the right invitation is sent to the right person.
How much is postage?
Our wedding invitation orders are shipped via standard Australia Post Parcel Post at a flat fee of $20.00, including tracking and signature upon delivery. Smaller invitation orders, such as Save the Dates or birthday invitations are $13.95. The tracking number will be provided to you. As a signature on delivery is required we recommend having your order posted somewhere it can be signed for during business hours, or it will be sent to your local post office for collection.
Postage for cards, some accessories and prints are dependent on your order and will be calculated accordingly.
Australia Post Express Post is also available, please let us know if you wish to include this option. Please note that this does not reduce our turn-around time, only the postage time (which is subject to Australia Post).
Do I need to pay a deposit?
Yes. For invitation orders, to secure your booking, a minimum of 50% deposit is required. As our products are handmade, they are made to order and we have a limited number of bookings we can take on each month. Furthermore, deposits cover our stock and embellishment purchases and time taken to to design your order.
For purchase through our website for other items, accessories, cards, etc., the full amount is required upon checkout.
Afterpay is available. Should you select this option the full amount of the transaction will be processed.
Can I cancel my order?
Yes, but for made-to-order products, your deposit paid to secure your booking is non-refundable. Refunds are at the discretion of Luxe Invitations Australia and will depend on the stage of your order at the time of cancellation.
For non made-to-order products, return postage will be payable by you, and 10% of the purchase amount will not be refunded, to cover administrative and restocking labour.
Please see our terms and conditions for further detail.
Do you have a return policy?
As most of our products are handmade and predominantly customised we generally do not offer returns on our products. Returns, cancellations and refunds will be at the discretion of Luxe Invitations Australia. For made-to-order products, refunds will depend on the stage of your order at the time of cancellation. Return postage will be payable by you.
For non made-to-order products, 10% of the purchase amount will not be refunded, to cover administrative and restocking labour.
All our goods are packaged very carefully when sending to prevent damage during postage. Postage insurance can be added at an additional fee. If you are concerned, please contact us and we can let you know the associated costs.
In the event of an error in printed information, or spelling mistakes, where the client has approved the proof, a re-print can be arranged, but at the full cost of the item to the client. Where the fault is by Luxe Invitations, a re-print will be completed at our cost.
Do you have a minimum order of invitations?
Yes. We have a standard minimum order of 20 invitations. If you require less than this, then please contact us and we can arrange a special quote for you.
Cards and accessories do not carry minimum quantities.
Can I order a sample?
In most cases, yes. Samples are available of those we currently have in stock and are $15 each. If you decide to place your order with us, we will gladly refund you the cost of your sample (to a maximum of $30).
Due to the costs associated with creating customised invitations, unfortunately, wording and colours often can not be customised for samples. Samples aim to give you an excellent idea of the stock weight, design and finishes to assist you with making a final decision on what to order. If you are really set on a custom sample, please let us know and we will see what we can do for you.
If you decide to place an order with us, we will provide you with a digital proof for you to approve prior to proceeding for print. You will be able to see your personalised wording, layout (if applicable) and fonts. You are provided with 2 rounds of free edits on your digital proof (ie. 3 proofs in total) should you change your mind. In most cases, once approval is given, no further changes are possible as your order will have already been submitted to print.
Please note, that samples on some products may not be available.
In all cases, if you’re unsure of anything, please contact us before you order, and we’ll gladly assist where we can.